Return & Refund Policy

At EXTORA, we are committed to ensuring your satisfaction with every purchase. This policy outlines the process for returns, refunds, and the warranties we offer on certain products.

1. Eligibility for Returns

We only accept returns under the following circumstances:

• The product has a manufacturing defect

• The product was damaged during transit

• An incorrect item was delivered

To be eligible for a return, all of the following conditions must be met:

• The issue must be reported within 10 days from the date of delivery

• The item must be unused, unworn, and unaltered

• The item must be returned in its original condition and packaging, including all tags, accessories, and documentation

• Proof of purchase (order number or invoice) must be provided

Note: Returns requested for reasons such as change of mind, personal preference, or sizing issues are not accepted

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items without a manufacturing defect

• Items marked as final sale or non-returnable

• Gift cards or store credit

• Customized, personalized, or made-to-order items

• Items that show signs of use, wear, damage, or alteration

• Items returned without prior approval

3. How to Initiate a Return

If you meet the eligibility criteria and wish to return an item, please follow this step:

• Email Us or Call Us within 10 days of delivery

• Share your order number, clear photos/videos of the issue, and a brief description

Our team will review your request and guide you through the next steps if the return is approved.

4. Refund Process

Once the returned item is received and inspected:

• You will be notified of the approval or rejection of your refund

• If approved, the refund will be processed to the original payment method

Refund Timelines

• Please allow up to 7 business days for the refund to be processed after approval

• Actual credit timelines may vary depending on your bank or payment provider

Shipping Costs

• Original shipping charges are non-refundable

• If the return is due to a confirmed manufacturing defect or incorrect item, EXTORA may, at its discretion, cover return shipping

5. Exchanges

We only offer exchanges in cases where:

• The product is defective

• The product was damaged during delivery

• An incorrect item was shipped

Exchanges are subject to product availability. If an exchange is not possible, a refund or replacement may be offered at EXTORA’s discretion.

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Email Us or Call Us immediately upon delivery

• Provide your order number and supporting photos/videos

After verification, EXTORA will determine the appropriate resolution, which may include:

• Replacement

• Exchange

• Refund

• Repair or replacement part (where applicable)

7. Contact Us

If you have questions about this policy or need assistance, please Email Us or Call Us. We’re here to help and ensure a fair resolution.